What sources contribute to Complaints?

One important component of risk analysis is complaint data, which can help identify patterns related to customer experience, regulatory exposure, or reputational concerns.

Primary Complaint Sources

Worth aggregates complaint data from publicly available regulatory and consumer-protection databases. These include:

Consumer Financial Protection Bureau (CFPB)

The CFPB maintains a large public database of consumer complaints related primarily to financial products and services, including:

• Lending and credit products

• Payment services and money transfers

• Debt collection

• Banking service

• Credit reporting

CFPB complaints often include detailed narratives and company responses, which can provide valuable context when evaluating risk.

• The FTC also aggregates and includes complaints submitted to the following:
• State Attorneys General offices
• Better Business Bureau / International Association of Better Business Bureaus
• AARP Fraud Watch Network
• Internet Crime Complaint Center (IC3)
• Various U.S. state consumer protection agencies
• Some private reporting channels that share data with FTC