Descriptions of Case Statuses in the Onboarding Process
Introduction
In the Worth portal, there are three primary case types: Onboarding, Risk Assessment, and Application Edit. This guide focuses exclusively on the Onboarding case type, detailing each status and the transitions that occur during the processing of an application. Understanding these statuses is crucial for managing the initial stages of an application's lifecycle, ensuring accurate and efficient processing.
Quick Definitions
- Onboarding: The applicant has entered minimal information to begin the application. These cases are not routed to the review queue.
- Submitted: The applicant has completed all required fields and clicked “Submit Application.” The case is now eligible for review.
- Pending Decision: If integrations are still in progress, delayed, or have failed.
- Under Manual Review: The case did not meet criteria for Auto Approval and is awaiting manual review by an underwriter.
- Info Requested: The case was manually reviewed by an underwriter who determined that additional information or documentation is required from the applicant.
- Auto Approve: The case met all criteria for Auto Approval and was automatically approved without entering the manual review queue.
- Auto Reject: The case does not warrant approval or even manual review based on the negative outcome of the verifications performed.
- Manual Approve: An underwriter manually reviewed and approved the case.
- Manual Reject: An underwriter manually reviewed and rejected the case.
- Archive: Cases that do not receive a final decision (e.g., abandoned or expired) are moved to this status for recordkeeping.
Detailed Onboarding Case Statuses and Transitions
- Onboarding
- Trigger: The applicant enters their TIN and Business Name.
- Description: This is the initial status indicating that the applicant has begun filling out the application but has not submitted it.
- Trigger: The applicant enters their TIN and Business Name.
- Submitted
- Trigger: The applicant clicks on "Submit Application" from the 'Thank You' page.
- Description: The application has been formally submitted for processing and awaits integration checks or further processing.
- Trigger: The applicant clicks on "Submit Application" from the 'Thank You' page.
- Pending Decision
- Trigger: If integrations are still in progress, delayed, or have failed.
- Description: Indicates that the application is under review but cannot be decisioned until all integrations are complete.
- Transition: From Onboarding → Submitted → Pending Decision.
- Trigger: If integrations are still in progress, delayed, or have failed.
- Under Manual Review
- Trigger: This status is triggered when core verifications are unsuccessful. Common reasons include missing information from the Secretary of State or other critical data points that cannot be verified as expected.
- Description: This status indicates that the case requires manual decisioning due to issues with the verification process. All such cases are flagged in red to denote the need for immediate attention and action.
- Transition: The case may move into this status from any prior stage where a verification failure occurs, typically following a transition from "Pending Decision" if the initial automated processes fail to verify the necessary information.
- Action Required: Manual review by a underwriter is required to address the specific issues identified. The review might involve requesting additional information or clarifications, directly impacting subsequent status transitions such as moving to "Info Requested" or back to "Submitted" for reevaluation.
- Trigger: This status is triggered when core verifications are unsuccessful. Common reasons include missing information from the Secretary of State or other critical data points that cannot be verified as expected.
- Info Requested
- Trigger: Updated by a user if further information is required from the applicant.
- Description: This status allows for requesting additional information directly from the applicant.
- Transition: From Under Manual Review → Info Requested, and back to Submitted after applicant resubmission. Followed by re-evaluation which can lead to Auto Approve, Auto Reject, or return to Manual Review.
- Trigger: Updated by a user if further information is required from the applicant.
- Auto Approve
- Trigger: AI score is above 700 (default threshold) or another threshold that is set.
- Description: The application meets all criteria with high scores and is automatically approved.
- Transition: This is a final case status.
- Trigger: AI score is above 700 (default threshold) or another threshold that is set.
- Auto Reject
- Trigger: AI score is below 549 (default threshold).
- Description: The application does not meet necessary criteria and is automatically rejected.
- Transition: This is a final case status.
- Trigger: AI score is below 549 (default threshold).
- Manual Approve
- Trigger: Decision made during the manual review process.
- Description: The application is approved by an underwritier based on a manual assessment.
- Transition: This is a final case status.
- Trigger: Decision made during the manual review process.
- Manual Reject
- Trigger: Decision made during the manual review process.
- Description: The application is rejected by a reviewer based on a manual assessment.
- Transition: This is a final case status.
- Trigger: Decision made during the manual review process.
- Archive
- Trigger: A configured number of days (typically 30) elapse or manually updated by an underwriter.
- Description: Cases that are no longer active are moved to an archived status for record-keeping.
- Conditions: Applies only to cases with statuses like Submitted, Pending Decision, Info Requested, or Under Manual Review.
- Trigger: A configured number of days (typically 30) elapse or manually updated by an underwriter.
Conclusion
This guide covers all possible statuses and transitions within the onboarding process for underwriting. It ensures that each application is processed accurately and efficiently, aligning with organizational protocols and applicant expectations.